Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or profile
• Use our games and learning features
• Interact with our AI chat system
• Contact us for support
• Subscribe to newsletters or updates

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Personalize your learning journey
• Track progress and achievements
• Send product or feature updates
• Deliver customer support
• Ensure platform security and fraud prevention

Learning Data

We store game scores, completion rates, and areas of difficulty to tailor exercises to you. Learning data is never sold or shared for advertising.

AI Chat Interactions

We keep conversation logs to improve our language models and surface your past chats. Personal data is blurred or removed before any research or model fine-tuning.

Cookies & Tracking Technologies

We use first-party cookies and localStorage to:

• Keep you signed in
• Save site preferences (e.g., language, dark mode)
• Measure performance and diagnose errors

You can clear or block cookies in your browser settings, but some features may stop working as expected.

Advertising & Google AdSense

We display ads through Google AdSense. Google and its partners may use cookies to serve personalized ads based on your visits here or elsewhere.
• You can opt out of personalized advertising at Google’s Ads Settings page.
• AdSense cookies are only set if you give consent in our cookie banner.

Third-Party Services

We rely on vetted vendors who may process limited personal data on our behalf under strict contractual terms:

• Cloud hosting (e.g., Vercel, AWS)
• Email delivery (e.g., Postmark)
• Analytics (e.g., Plausible)
• Advertising networks (Google AdSense)

Legal Basis for Processing

If you reside in the EEA, UK, or Switzerland, we process your data only when we have a legal basis, including: (i) fulfilling a contract; (ii) your consent (e.g., marketing emails, optional cookies); (iii) legitimate interests (security, analytics); or (iv) compliance with a legal obligation.

Data Retention

Account data is kept while your account is active. We delete or anonymize inactive accounts after 24 months unless longer retention is required by law.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct or update your data
• Request deletion (“right to be forgotten”)
• Object to or restrict certain processing
• Receive a copy of your data in portable format

Make requests at privacy@smartenglishgames.com. We answer within 30 days.

Children’s Privacy

Our service is intended for users 13 and older. If you believe a child under 13 has provided personal data without parental consent, contact us and we will delete it promptly.

International Transfers

We are headquartered in Canada. Your data may be processed in other countries where we or our providers operate, subject to safeguards such as Standard Contractual Clauses.

Data Security

We use encryption in transit, security monitoring, penetration testing, and role-based access controls. No internet transmission is 100% secure, so we cannot guarantee absolute security.

Contact Us

Questions? Email beniam1n@hotmail.com.